Hotel, Motel, and Resort Desk Clerks: 
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
Also includes
About the Job
| Primary Industry | Hospitality and Tourism |
| Indiana Average Salary | $31,491.00 |
| Average Time to Fill | 30 days |
| Typical Education | High school equivalency |
| Typical Experience | None |
| Current Openings | |
| 2 Year Projected Openings (2016-2018) | 1,665 |
| 2 Year Expected Percentage Change (2016-2018) | 1.09 % |
| 10 Year Projected Openings (2016-2026) | 8,780 |
| 10 Year Expected Percentage Change (2016-2026) | 15.66 % |
For more information on the new projection methodology, visit Hoosiers by the Numbers .
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Skills Profile
Essential (Soft) Skills
Essential Skills to Employers
Customer Service
Attention to Detail
Written Communication
Resource Allocation
Oral Communication
Following Directions
Professionalism
Information Gathering
Organization
Numerical and Arithmetic Application
Integrity
Conflict Management
Critical Thinking
Leadership
Work Ethic
Time Management
Teamwork
Decision-making
Adaptability
Attention to Detail
Written Communication
Resource Allocation
Oral Communication
Following Directions
Professionalism
Information Gathering
Organization
Numerical and Arithmetic Application
Integrity
Conflict Management
Critical Thinking
Leadership
Work Ethic
Time Management
Teamwork
Decision-making
Adaptability
Top Job Duties and Responsibilities
Performing for or Working Directly with the Public
Provide restaurant, food services, or lodging related customer service
Accommodate requests of passengers
Assist patrons in restaurant, lodging, or entertainment venues
Provide personal services
Resolve customer or public complaints or problems
Greet customers, guests, visitors, or passengers
Take complaints by phone, email, or in person
Accommodate guest requests and needs
Provide assistance or direction to customers
Assist patrons with locating files, reports, or miscellaneous literature
Sell products or services
Take customer orders
Accommodate requests of passengers
Assist patrons in restaurant, lodging, or entertainment venues
Provide personal services
Resolve customer or public complaints or problems
Greet customers, guests, visitors, or passengers
Take complaints by phone, email, or in person
Accommodate guest requests and needs
Provide assistance or direction to customers
Assist patrons with locating files, reports, or miscellaneous literature
Sell products or services
Take customer orders
Performing Administrative Activities
Process individual, group, or organizational invoices
Process customer transactions
Answer questions from customers or the public
Take messages, notes, shorthand, and dictation
Execute sales or other financial transactions
Process credit transaction
Process account invoices
Retrieve files or charts
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
File documents, records, or related materials
Distribute informational bulletins
Date stamp messages, mail, or other information
Process customer transactions
Answer questions from customers or the public
Take messages, notes, shorthand, and dictation
Execute sales or other financial transactions
Process credit transaction
Process account invoices
Retrieve files or charts
Perform administrative or clerical duties such as typing, accepting orders, or sorting mail
File documents, records, or related materials
Distribute informational bulletins
Date stamp messages, mail, or other information
Communicating with Persons Outside Organization
Announce information to patrons, passengers, or others
Inform clients of travel restrictions
Provide clients, customers, or passengers with travel information
Discuss account status or activity with customers or patrons
Provide information about facilities
Answer telephones to direct calls or provide information
Describe points of interest to tour group
Consult with customers concerning needs
Respond to requests for information
Inform clients of travel restrictions
Provide clients, customers, or passengers with travel information
Discuss account status or activity with customers or patrons
Provide information about facilities
Answer telephones to direct calls or provide information
Describe points of interest to tour group
Consult with customers concerning needs
Respond to requests for information
Evaluating Information to Determine Compliance with Standards
Verify accuracy of financial or transactional data
Detect discrepancies in records or reports
Review records for accuracy and completeness
Verify signatures for financial transactions
Verify bank or financial transactions
Verify completeness or accuracy of data
Detect discrepancies in records or reports
Review records for accuracy and completeness
Verify signatures for financial transactions
Verify bank or financial transactions
Verify completeness or accuracy of data
Processing Information
Maintain balance sheets
Calculate financial data
Calculate monetary exchange
Calculate rates for organization's products or services
Balance cash register
Sort mail letters or packages by hand
Calculate financial data
Calculate monetary exchange
Calculate rates for organization's products or services
Balance cash register
Sort mail letters or packages by hand
Scheduling Work and Activities
Schedule recreational activities
Arrange transport of passengers or cargo
Make travel, accommodation, or entertainment arrangements for others
Schedule restaurant reservations
Make travel reservations
Schedule meeting facilities
Arrange transport of passengers or cargo
Make travel, accommodation, or entertainment arrangements for others
Schedule restaurant reservations
Make travel reservations
Schedule meeting facilities
Monitoring and Controlling Resources
Disburse organizational funding
Collect deposits, payments, funding, or fees
Maintain inventory of office supplies
Receive payments from others
Issue supplies, materials, or equipment
Account for organizational funding
Collect deposits, payments, funding, or fees
Maintain inventory of office supplies
Receive payments from others
Issue supplies, materials, or equipment
Account for organizational funding
Real-Time Job Posting Statistics
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Booster Skills & Certifications
Job Seekers possessing booster skills & certifications, such as those listed below, added to core skills are more marketable, harder to find and expensive to hire.
Hard to Fill: Employers find positions requiring these skills to be hard to fill. These skills and certifications make a job seeker more in demand because the skills are not widely available.
Expensive to Fill: Employers find positions requiring these skills to be expensive to fill. Job seekers with these skills and certifications are likely to earn more money.
| Skill or Certification | Certi - fication | Certification | Hard to Fill | Expensive to Fill |
|---|---|---|---|---|
| Loss Control / Prevention | ||||
| Property Management Systems | ||||
| Upselling Products and Services | ||||
| Retail Industry Knowledge |
